Service Team Manager (Remote/WFH)

Thumbtack Philippines is seeking a dedicated Service Team Manager to oversee and manage our team of service professionals. This role offers a unique opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our clients.

As a Service Team Manager, you will be responsible for leading, mentoring, and developing our team of service professionals. You will ensure that our team delivers high-quality services, meets client expectations, and maintains the highest standards of professionalism.

This is a remote/work from home position, allowing you to manage your team from the comfort of your home while still being a part of our vibrant and supportive team.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Leading and managing a team of service professionals.
• Ensuring high-quality service delivery and client satisfaction.
• Developing and implementing training programs for team members.
• Monitoring and improving service standards and processes.
• Managing schedules, performance, and workload for team members.
• Resolving client complaints and ensuring timely resolution.
• Promoting a positive and inclusive team culture.
• Ensuring compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

Kualifikasi:

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum of 3 years of experience in a leadership or management role.
• Proven experience in managing a team of service professionals.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Knowledge of customer service best practices and industry standards.
• Ability to work independently and manage multiple tasks.
• Familiarity with remote work tools and technologies.

🛠️ Keahlian

Lowongan Terkait