Customer Service Representative (CSR) - Grapari Gorontalo

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our Grapari Gorontalo branch and become the face of Telkomsel’s exceptional customer service. In this role, you will be the first point of contact for Telkomsel customers, providing timely and professional assistance to ensure a seamless customer experience. As a CSR, you will handle incoming calls, chats, and emails, resolving customer inquiries and complaints efficiently. This is your opportunity to make a difference in our customers' lives while growing your career in the dynamic and fast-paced telecommunications industry.

At Infomedia Nusantara, we are committed to delivering outstanding service and creating a positive impact in our community. Our Grapari Gorontalo branch is a vibrant and bustling hub, and as a CSR, you will be at the heart of it all, interacting with customers from diverse backgrounds. This role offers a unique blend of customer-facing responsibilities and the chance to work with one of Indonesia's leading telecommunications companies.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, chats, and emails from Telkomsel customers, providing timely and professional assistance.
• Resolve customer inquiries and complaints efficiently, ensuring customer satisfaction.
• Manage and maintain customer records using CRM software such as Salesforce or Zoho CRM.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Adhere to Telkomsel's service level agreements (SLAs) and quality standards.
• Provide exceptional customer service, going above and beyond to exceed customer expectations.
• Participate in training programs and continuous learning to enhance your skills and knowledge.
• Maintain a clean and organized workspace, ensuring a positive and efficient work environment.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the telecommunications industry.
• Proven track record of delivering exceptional customer service and resolving customer issues effectively.
• Strong communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
• Fluent in both written and spoken Indonesian and English.
• Basic understanding of CRM software and familiarity with Salesforce or Zoho CRM is a plus.
• Ability to work in a fast-paced and demanding environment, with the capacity to manage multiple tasks and priorities.
• Valid SIM card and ability to work in a team environment.
• Passionate about providing outstanding customer service and making a positive impact in the community.

🛠️ Keahlian

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